Privacy Policy
Last updated: 26/07/2025
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At Nova Cura Physiotherapy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Australian Privacy Principles under the Privacy Act.
What Information We Collect
We collect personal information that helps us deliver our physiotherapy services. This includes: name, date of birth, address, phone number, and email. Relevant medical history, medical summaries, and health information that you provide to us upon face-to-face consultation. Medicare or NDIS details (if applicable). Payment or billing information (if needed). Information you provide through our website forms, emails, or phone contact.
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How We Collect Information
We collect your personal information directly from you when you: book an appointment, fill out forms or provide medical details, contact us via email, phone, or through our website, engage with us via social media or online contact forms. We may also collect information from third parties (e.g. doctors, NDIS providers) but only with your consent.
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Why We Collect Your Information
We collect your personal information to: provide you with physiotherapy care and services. Communicate with you about appointments, care plans, or updates. Comply with legal, medical, and billing requirements. Improve our services and website.
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How We Store and Protect Your Information
Your personal information is stored securely - electronically and/or physically. We take reasonable steps to protect it from misuse, interference, or loss, and from unauthorised access, modification, or disclosure. If using a third-party service (e.g. cloud storage, practice management software), we ensure these providers comply with privacy obligations.
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Sharing Your Information
We will not share your personal information with others unless: It is required or authorised by law, you have given consent, it is necessary for your care (e.g., to a referring GP or allied health provider). We do not sell or rent your information to third parties.
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Cookies and Website Analytics
Our website (hosted on Wix) may use cookies or analytics tools to understand how visitors use the site. This data helps us improve user experience but does not personally identify you. You can control cookies via your browser settings.
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Accessing or Correcting Your Information
You have the right to access or correct your personal information at any time. To make a request, please contact us at:
admin@novacuraphysio.com.au. We will respond to your request within a reasonable timeframe.
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Complaints
If you have a concern about how your information is handled, please contact us first. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.